Customer Service Representative

Sign-On Bonus For Candidates With Veterinary Experience! Comprehensive benefits package, 401k, Uniform Allowance, Discounted Pet Care & More!

Our goal is to find motivated, responsible full time Client Service Representatives who will thrive in a fast-paced, friendly environment. If you are punctual, reliable, flexible and willing to learn, we’d love to meet you!

Responsibilities include but are not limited to:

• Basic filing, typing and/or computer data entry
• Managing client communication on varied platforms
• Client service and education
• Other duties as assigned

Please note that we will only respond to candidates that have submitted a full resume and meet the qualifications for this position. Email full resume and cover letter to info@artcityvets.com.

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• Night shift
• Weekends

Supplemental Pay:

• Signing bonus

COVID-19 considerations:
We are operating via a curbside service as per CDC and AVMA guidelines. Clients are not permitted within our hospital and if interaction becomes necessary we require clients to come prepared with a face covering/mask.

Experience:

• customer service: 1 year (Required)
• health care: 1 year (Required)
• veterinary: 1 year (Preferred)

Education:

• High school or equivalent (Required)

Communication method(s) used:

• Email
• Phone
• Chat
• In person

Job Duties:

• Answer incoming customer inquiries
• Collaborate with management teams to stay updated on new products, services, and policies
• Record customer information within our customer service database
• Engage with clients in a friendly and professional manner while actively listening to their concerns
• Offer support and solutions to customers in accordance with the company’s customer service policies
• Other duties as requested

Company’s website:

• https://artcityvets.com

Company’s Facebook page:

• facebook.com/artcityvets/

Benefit Conditions:

• Only full-time employees eligible