WE ARE HERE FOR YOU - NEW COVID-19 PROTOCOL

As you are all aware, the spread of COVID-19 is causing massive disruptions locally, nationally, and globally. We plan to remain open to help provide healthcare to your beloved pets and our beloved patients. In order to keep our clients and staff healthy, based on the recommendations from the CDC, AVMA, and PVMA, we have adjusted our hospital protocols to help reduce the spread of COVID-19.
For now, only pets are allowed into the hospital. Clients will continue to have the same level of communication from our staff, but it will all shift to phone or digital forms. The complete protocol is listed below.

We have also been instructed by the state to discontinue any elective procedures in an effort to conserve Personal Protective Equipment (PPE), which is vital to maintaining a healthy healthcare workforce, especially during a pandemic. This means surgeries like spays and neuters, healthy mouth dentals, and minor appointments like nail trims should be delayed. At this time, we don't know when the state will allow those procedures to be performed.

Since this situation is constantly changing, we will adjust as needed in accordance with the CDC, WHO, state, and local guidelines and regulations. We will keep you updated with any changes via email on our Facebook and Instagram pages.

Please note, that there is no current indication that COVID-19 affects pets.

We already have rigorous cleaning protocols in place for the hospital, and we have increased the frequency of those cleanings as well. Our staff wash their hands following CDC recommendations with soap and water, and utilize appropriate PPE as needed.

If you have had possible exposure to COVID-19, or if you have had any respiratory illness within the last 2 weeks, please notify our staff so we can adjust our safety protocols accordingly.

All of these measures are taken for the safety of our clientele and our team so we can continue to serve the needs of our patients and community.

Thank you for your understanding.

COVID-19 Protocol

  • If any client is sick, especially with flu-like symptoms, has been in contact with anyone who is sick, especially those who tested positive for COVID-19, please do not travel with your pet. Please find your pet alternate transportation to the hospital
  • On arrival, please wait on the sidewalk or terrace and call to let us know you have arrived.
  • Most visits will be handled in the same manner, with a nurse discussing the history, then obtaining your pet for a doctor examination. The doctor will then call you to discuss the examination, recommendations, treatments, and costs. Clients will stay outside for the duration of the entire visit. Please call to discuss protocol for euthanasia, or if you have any specific assistive needs.
  • In the case of an emergency, please call us as soon as possible, ideally before you have arrived, for us to prepare for your pet's arrival. Walk-ins without prior planning are discouraged. For new clients, please fill out the Client Information below.
  • Clients will complete billing by speaking with a receptionist prior to reconvening with their pet and receiving medications (if needed) outside the office. Please try to use credit/debit cards to minimize the need to physically interact as much as possible.
  • Medication, prescription, and food refill requests must all be called in, emailed, or digitally requested. We strive to complete those requests as quickly as possible, and will contact you within 24 hours of the request. Please do not come to the hospital prior to being notified by staff that your request has been fulfilled. Please consider paying over the phone prior to picking up your medication, and we will deliver the items to you outside.
  • Specimen drop-offs: Please call us on arrival. We will figure out exactly what we are planning with the sample, take payment if needed over the phone, and then come out to you to retrieve the sample.

COVID-19 POLICY CHECK-IN FORM

I, the pet's owner, consent and authorize the pet to be examined and diagnosed by the veterinarian, who will then call me at my phone number listed above in order to discuss solutions and procedures. If my pet has fleas, ticks or mites I understand that I will be charged with the cost of removing them. I swear and attest that my pet's vaccinations are current and that all of the information listed above is true to the best of my knowledge.